SHARING CONTROL OF THE TOOLS WITH PEOPLE DOING THE WORK: PLATFORM AS A SERVICE
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I like to say that I know enough about technology to be dangerous. Back in the day of IBM XTs, I could code, tie devices together in new ways, and generally do a decent job of integrating technology and work without getting my hands too dirty. For a while though, I’ve felt that the world has gone beyond my skills and I let the experts do the tech side while I advocate for those trying to get their work done. Recently, I’m seeing some interesting possibilities for all of us to take back some control of the technologies that make up the tools of our work. While large firms will not be setting aside their CIOs anytime soon, and small firms still need tech experts to do their security audits, we can all still get a better grip on our individual and team tools.
Paul Pluschkell , Kandy Founder and Executive Vice President of Strategy and Cloud Services at GENBAND, helped me see a range of possibilities. At the most sophisticated are the tools that help technical people create business applications without getting into or reinventing the detailed programming that would otherwise be necessary. In the middle are specific services that help all of us do things like share files securely without managing the storage decisions one by one. At the most basic, we have tools that let us use a drag and drop, what you see is what you get, approach that otherwise would take some level of programming capability. While I agree that the basics of coding should be part of business literacy, I do not want to have to code or formally access a file server to do something simple like creating a new blog post or sharing a document with my colleagues. I (we) need platforms that take that on for us while giving us the control to more directly do our work.
(Photo credit: NASA. Image of Ed White, first American space walker -- and an image of a technology platform providing great freedom.)
Platforms as a Service
Ben Kepes gave me a simple definition of platform as a service (PaaS): PaaS is where you have a "computing platform that allows the creation of web applications quickly and easily and without the complexity of buying and maintaining the software and infrastructure underneath it” (click here for more). There are platforms across levels of Internet experience (our personal experience and the depth of the interaction).
Basic -- SquareSpace (Website Design for All of Us)
SquareSpace is a drag and drop platform that lets you build your own beautiful website, without knowing any HTML, the basic language of website design. If you do have skills, customization is only a click away. Templates and consideration of the basic needs for shops, photographers, bloggers, artists, restaurants, musicians, and weddings (and everything in between) mean that the power of the web is available to most through the thoughtfulness of the platform.
Midrange -- Platforms that Help Your Organization Get Work Done
Egynte, co-founded by Vineet Jain, a Santa Clara University alum, is a platform for your files and how you store and share them. Egnyte’s vision is that organizations need more control over where their files reside, but that this needs to be strictly under the control of the organization. Whether the file is behind the company walls, in the cloud, or some combination of employee and customer phones, tablets, and computers, Egnyte provides the choice and flexibility through it’s platform.
Consider a construction company working with large files - files too big to be email attachments and files that need to be a single source of truth. Platforms like Egnyte offer secure and effective collaboration strategies that give flexibility and power to the people doing the work. Balfour Beatty used the platform to enable an $800M renovation, while being paperless and saving $5.1M in the process. So much for blueprints.
Sophisticated -- Platforms for Technology Professionals, or Talented Do-It-Yourselfers
Kandy , for example, is a “platform as a service” for integrating communications into your existing applications and business processes. While the Internet, security and all, is increasingly complex, more modularized approaches wrap deep expertise into reusable nuggets that help us get work done. For Paul Pluschkell’s firm, these are “little pieces of Kandy” offering video shopping assistance, a live customer service button, instant multi-party video, and the like. You (or your web developers) don’t have to start from scratch to build in the communications components for your website. The nuggets are there giving more control with less need for technical sophistication.
Toy Genius uses Kandy to enable their expert clerks (lab coats and all) to communicate in real time with customers, including being able to show videos of the toys in action. Clerks can also help customers put the toys into their virtual shopping cart and move through the check-out process. The Internet shopping experience becomes much closer to the brick-and-mortar one, but the inclusion is powered by the platform, not custom software.
3 “Takeaways”
- Be sure your IT staff understand that power is to be shared to the point where the work is being done. If there is a way to leverage a platform to let the people doing the work design their own tools, go for it.
- Look for opportunities to move to platform as a service, but be sure to understand where your information is being held and how safe it is. Your needs will be specific to your organization so have a good mental image of what information is where and who has access to it.
- Feel free to experiment (having taken points 1 & 2 into account). The beauty of the platform as a service is that you aren’t buying, you're renting. Just like AirBnB can let you try out different neighborhoods, try different platforms until you find the one that best suits your needs.
How have you seen technology enable us to share power? Any specific platforms as a service that let you "lead by letting go?"
