I've been talking about TOP Management for a while (here, here & here), but I've yet to devote a post to defining the importance and boundaries of this concept. TOP Management includes:
- Technology: Applications, network infrastructures, and even hard technologies like assembly lines – the quality, access, integration, and support of these systems
- Organizational Policies, Procedures, and Structures: Approaches to recruitment, hiring (both contract and permanent), training, evaluation, pay and other performance management activities; Team or individual contributor focused structures, layers of management, focus on outsourcing, and the like
- People: How many of them there are, the skills they have when they are hired, the basics of human reactions (people go towards rewards and away from punishment), their demographic backgrounds, languages they speak, etc.