Some people say robots will take our jobs. Others say the Fourth Industrial Revolution will bring prosperity through more and better jobs. Smart people have done extensive analysis and still disagree. There is vast unlocked potential if those closest to the work are part of the process rather than it being solely top down. If we also work from the bottom up as we augment jobs, the fit is likely to be better as are the human outcomes.
Nobel Laureate Daniel Kahneman’s work on System 1 and System 2 Thinking (Thinking, Fast and Slow) is an effective approach to thinking about how we augment work with automation. I will offer strategies to enable individuals of any technical sophistication to engage with automation. Future research will come from a variety of organizations using a variety of automation approaches (e.g., Automation Anywhere, IBM, etc.) Effectiveness and retention are key outcomes.