Technology and Organizations
...but some may be. Just as your customer service can come from anywhere, so can much other work. Elancing -- a phrase from Thomas Malone and Robert Laubacher's 1998 Harvard Business Review article -- describes electronic freelancing as well as being the name of a related company -- Elance, Inc. (history here). While that comp
I wish I knew more. Carol Bartz, new CEO of Yahoo!, today announced her plans for the expected reorganization. Whenever I read of a reorg, I'm interested in seeing how much of the discussion focuses on moving the boxes in the org chart - and the people in those boxes -- and how much focuses on the company's policies, procedures, technology, strategy, etc.
I really wanted to entitle this "Land of the Free and Unsupported," and a techie friend added "and Brave." There must be a song in there somewhere. The point is that serendipitous discovery is alive and well in Google Docs land. Danielle Camardo, Nicole Yee, and I were having a face to face meeting, and every now and then would practice what we preach (taking shared notes). I had opened a Google Doc and was typing an outline, but then got tied up in the conversation.
Erik Schonfeld summarizes the Abrams Research Social Media Survey (pdf) in his TechCrunch article Survey Of Insular Social Media Elite Says: Twitter Is Better Than Facebook For Businesses. As he notes, this is a biased population, but they are well informed about the features and how companies are using the tools.