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Another Opportunity for Southwest to Innovate, Using Technology They Already Have
Last year I complemented Southwest Airlines on their joint use of social and technical systems in the design and implementation of their numbered boarding system.
iStanford: Is Big Brother Now Part of the Team?
Stanford commissioned an iPhone application from two of its students – and they aren’t Larry Page and Sergey Brin.
iGloves: The Big and Small of Technology Systems
Technologies rarely stand on their own. They may make use of underlying infrastructures, the expertise of the users, the knowledge contained in their component parts. There can be value in controlling the major assets related to a technology (e.g., sections of the telecommunication spectrum), but there can also be value in controlling small incremental components. What I found in my morning blog scan highlighted for me how companies have to pay attention to both the big and
Exit, Voice, and Loyalty
Holiday travel, combined with company cutbacks due to the economy, inspires this post. News stories this week were all about the dismal results to expect from the retail sector. Hotels had reduced staff and services. Airline desks were as you imagine them at this time of the year. Many storefronts were boarded up (e.g., Linen 'n Things,
Planet Google
Randall Stross writes interesting and informative books. I just finished Planet Google, but I also enjoyed eBoys when I read it during the boom.
Planet Google is more than a history of the company. It puts the decisions of the execs in perspective with broader Internet realities. He describes the various steps surrounding the development of Google Earth
